Terms of Use

Digival Solutions , a Customer Relationship Management Service, is Provided to You or the Entity That You Represent (Hereinafter "You" or "Your") by Digival Solutions Private Limited (Hereinafter "Digival Solutions"), According to the Following Terms and Conditions (Hereinafter "Terms")in Addition to Digival Solutions General Terms and Services. Use of Digival Solutions Signifies Your Acceptance of the Terms and General Terms and Service. If You Do Not Agree to the Terms, Do Not Proceed or Use Digival Solutions in Any Manner.


DIGIVAL SOLUTIONS is a DIGIVAL SOLUTIONS online collaboration, business and productivity application. You will be able to access DIGIVAL SOLUTIONS by using your common account for all DIGIVAL SOLUTIONS Services (hereinafter "DIGIVAL SOLUTIONS Account").

Accessing Third Party Applications Integrated with DIGIVAL SOLUTIONS

Many third party applications (hereinafter "Third Party Application(s)") are integrated with DIGIVAL SOLUTIONS . DIGIVAL SOLUTIONS will also be integrating more Third Party Applications with DIGIVAL SOLUTIONS . In addition, You may also integrate any other Third Party Application with DIGIVAL SOLUTIONS by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter "Third Party Terms"). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Email Policy

We advocate genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. We are responsible to keep our system free from illegal activities. In case of violation of our terms, we may block emails from your account or even terminate your service.


Mail Add-on for DIGIVAL SOLUTIONS (hereinafter "Mail Add-on") allows you to fetch, view, compose and send emails from your DIGIVAL SOLUTIONS account. If the configuration of Mail Add-on for a user (hereinafter "Configuration") is set as "record level" or "complete", the emails fetched will be visible to other users of the DIGIVAL SOLUTIONS account according to the permissions set by the administrator and may persist as part of the DIGIVAL SOLUTIONS account. Once you set the Configuration as "record level" or "complete" and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.


DIGIVAL SOLUTIONS may prescribe usage limits based on the subscription plan chosen by You. You must make sure that Your usage is within the usage limits prescribed by DIGIVAL SOLUTIONS in order to avail uninterrupted service. You understand that DIGIVAL SOLUTIONS may restrict an activity if You reach the usage limit corresponding to such activity.

Terms For Use Of API

Integration of DIGIVAL SOLUTIONS with Third Party Applications using APIs provided by DIGIVAL SOLUTIONS requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that You use the services of technically skilled persons for the integration. You agree that DIGIVAL SOLUTIONS is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that DIGIVAL SOLUTIONS will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation

DIGIVAL SOLUTIONS, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When DIGIVAL SOLUTIONS decides to deprecate the current version of the API, You will be informed about such deprecation through a service announcement.

You understand that DIGIVAL SOLUTIONS is not obliged to provide the features of the newer version in the Deprecated Version.

DIGIVAL SOLUTIONS in its discretion may cease supporting the Deprecated Version during the Deprecation Period if DIGIVAL SOLUTIONS is required to do so by law or To understand how our sites are functioning and to inform any improvements in performance and our services.

You have breached any provision of these Terms or

DIGIVAL SOLUTIONS determines that supporting the API is likely to result in a security risk to DIGIVAL SOLUTIONS

Modification of Terms of Use

DIGIVAL SOLUTIONS reserves the right to modify DIGIVAL SOLUTIONS Terms of Use. Modifications to the Terms of Use are effective upon Your use of DIGIVAL SOLUTIONS subsequent to publication of such modification.